Coaching Advanced Players

Problems with downloading eBooks are usually caused by an old version of your browser on your PC, a need to clear your Cache or a slow internet connection. Unless there is a problem at our end, in which case we would be flooded with calls of people unable to download their eBooks, the problem is locally with your PC and is simple to solve.

Please try these steps before contacting us for further help. This is important. Make sure you try these first before you contact us as we will direct you to do these first in the help process anyway.

1. Clear the Cache in your browser. Here is a link with step by step instructions.
2. Try to download the eBook with a different browser. The links below will allow you to download a different browser if you need one.
3. Try downloading it on another PC with a faster internet connection
4. Make sure your browser is the latest version. You can check for updates here – Internet Explorer – Google Chrome – Firefox - Safari.

Two other options to try before contacting us are to restart your computer and also try on a different computer. If this or none of the four steps above solve the problem, please explain below and state that you have tried the four steps above and include the browser and version you are using – i.e. Internet Explorer 9.0. Then describe the process from the beginning to the point where you encounter the problem and any error messages you receive.

Unless there is a problem at our end, chances are it is a simple browser issue on your PC and can be easily resolved. Make sure you have the latest version of the browser you are using. You can check for updates here – Internet Explorer – Google Chrome – Firefox - Safari. Two other options to try before contacting us are to restart your computer and also try on a different computer. If all these methods still don’t solve the problem, please use explain you problem below and state that you have tried the steps above and include the browser and version you are using – i.e. Internet Explorer 9.0. Then describe the process from the beginning to the point where you encounter the problem and any error messages you receive.

First check that you have ordered a printed book or DVD and not an eBook or digital video. Check your email or invoice and the order details. If your product number is four digits and begins with a "1" it's a printed book. If it begins with a "4" it's a DVD. All other product numbers are digital products that don't require shipping and you should have received an email with log in details so you can access them. If you have ordered a printed book or DVD and haven't received it yet, check this page out for explanation of shipping procedures and times.http://coachingsoccergoalkeeping.com/shipping-and-returns/